Les McAndrew

Managing Partner

Graham + Sibbald

Shona has worked hard to understand our business and priorities, laying the foundations for supporting future growth, and making a real difference.

Simon Rettie

Managing Director

Rettie & Co.

Shona’s advice and support has been invaluable to Rettie & Co. I would recommend her to any business looking at their growth plans and needing a consultant they can trust, and who will care about their business as much as Shona will.

Tim Crick

Managing Partner

Decisioning Blueprints Ltd

If you want to get something done, on time, on spec by someone who will not only deliver what you want, but pro-actively find ways to improve it, then I can wholeheartedly recommend Shona.

Richard Seabrook


Decisioning Blueprints Ltd

I've worked with Shona on many high profile projects and have no hesitation in recommending her and her work.  Her attention to detail and relentless focus on the customer experience is second to none, constantly delivering over and above the expectations of the client.

John Miller

Account Manager - Scotland


During my time working with Shona I found her to be fantastic at her job as well as very approachable and open to new ideas. Nothing was too much bother and she would regularly come to me with new marketing campaigns which were always fresh and outside the box.

Scott Ford


Decision9 Ltd

If you need someone to help you with Customer Journey Mapping then Shona is that person. Couldn’t recommend the work she does enough.

Fraser MacDougall

Head of Product and Marketing

The Mortgage Lender

I was lucky enough to work with Shona over a 2-year period at CYBG, on a new customer messaging platform. She was instrumental in getting the right customer outcome through detailed proposition planning and delivery of multi-channel messaging. Dedication and attention to detail are a given these days, but Shona's clear ability to bring various stakeholders together, with differing views and create a positive environment for decision making, does set her apart from other Consultants I have worked with in Financial Services.